Descripción de la oferta
Job Title Team Lead Reports to Club Manager Status Full Time / Supervisor / Non‑Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure a positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Assist in member service oversight, ensuring all staff provide great customer experience. Very involved in front‑desk related tasks: Answer phone calls politely and friendly, assisting with questions or concerns. Take information calls. Assist with member check‑ins, sign‑ups, cancellations, and updating member account information. Meet potential members and provide gym tours. Facilitate member service issues and questions. Assist with team member management and provide backup support to the Club Manager as needed. Ensure adherence to all company policies and procedures. Create and maintain a positive image for the club. Oversee cleanliness and appearance of the gym. Manage marketing efforts and train team members on current promotions. Order supplies, maintain inventory, and track reports as needed. Essential Behavior Requirements Customer service: communicate and interact so that customers’ wants and needs are exceeded. Listening: actively listen, empathize, and solve problems collaboratively. Problem solving: recognize, define, and analyze problems; encourage solutions; seek assistance when required. Diplomacy: demonstrate tact and skill in all interactions with appropriate behavior and language. Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings. Minimum Qualifications Honesty and strong work ethic. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Disclaimer Employees at a franchise location are employed by the franchisee and are not employees of PFHQ (the franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law. #J-18808-Ljbffr
