Descripción de la oferta
Company Description
Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world’s finest properties with unparalleled service.
We build lasting relationships of trust with our clients and redefine the standards of luxury holiday rentals to create memories that last long after the stay itself.
They design and bring every journey to life as a unique project. Our local teams travel the world to handpick the most remarkable properties and deliver an unrivalled welcome and service in each destination.
Under the supervision of the Regional Director, you will be responsible for the overall management of the Concierge team for organising stays ahead of guests’ arrivals. You will be accountable for the client experience delivered — both in terms of overseeing the organisation of stays and the quality of services and experiences provided by your teams, while also handling certain cases yourself when necessary.
Team management
Recruit and supervise the Pre-arrival Concierge team and monitor their performance
Provide inspiring leadership, training and ongoing support to foster the professional development of the team
High-level client service
Ensure the support and quality of service delivered at every moment by the teams
Take ownership of the management of the company's strategic and VIP clients, ensuring a highly personalised service, proactive follow-up, and an exceptional client experience aligned with Le Collectionist's luxury standards.
Partnership management
Expand the catalogue of services and experiences by selecting partners that meet the company’s standards, with the support of local teams
Assist teams in the comprehensive management of these partnerships
With the support of the Regional Director, establish the department’s strategy for each destination managed
Ensure continuous improvement in the quality of services provided and strengthen Le Collectionist’s reputation as a leader in the luxury industry
Operational & Financial Management
Oversee the entire concierge booking process, ensuring accurate commercial, operational and administrative follow-up through to final closure.
Monitor team performance, ensuring compliance with internal procedures, deadlines and financial targets.
Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Note: The above job description is a general overview and may be adjusted based on the specific needs and priorities of the organisation.
You hold a degree in management, hospitality or a related field.
You are bilingual in Spanish and English.
You have proven team management experience in the hospitality or luxury sector.
You are client-oriented, with a commitment to service excellence.
2 days of remote per week
~ Private health insurance (6 months of seniority)
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