Descripción de la oferta
Join Us Are you passionate about delivering exceptional customer service and managing a high‑performing team? We are seeking a Team Manager for our Customer Service Department at a prestigious luxury car company. If you are a native German speaker with advanced English skills and a background in sales, customer service, or technical support, we encourage you to apply. Your Main Responsibilities Monitor agent calls to ensure achievement of KPIs and redirect agents to maximize performance. Analyze data and campaign results to provide feedback on progress and ensure agents meet KPIs. Address agents' questions and issues: assist with customer calls, resolve IT incidents through the STC (for remote workers), and manage queries on the platform. Prepare and track agent reports: iCoach, monthly and weekly follow‑ups, SKEPS, etc. Resolve customer requests and issues. Ensure effective information transmission between agents and clients. Facilitate good internal communication. Team Management: create group cohesion, motivate the team, and ensure their well‑being within the company. Onboard and welcome new agents. What do we offer? A permanent contract with career opportunities. A salary of €23,000 gross per year. A full‑time shift (39 h/week) from Monday to Friday with rotating hours between 8 a.m. and 8 p.m. Three weeks of training from 9 a.m. to 6 p.m. On‑site work at our office in Puerta de Toledo/Pirámides – Paseo Imperial, 14. Potential transition to a hybrid work model after the learning curve (6 months). An excellent work environment within an international and dynamic team. Additional benefits: Bring a Friend Program, Language Learning, Vibrant Employee Experience, Exclusive Discounts, Career Growth, and more. Requisitions Native or bilingual level of German is mandatory. Advanced level of English (minimum B2–C1). Residence in Madrid or surrounding area, or willingness to relocate. START DATE: April 13th. If you meet these qualifications and are ready to join a dynamic and prestigious environment, we encourage you to apply. The Company is committed to equality, diversity, and inclusion for all individuals and enforces a zero‑tolerance policy toward any form of harassment or discrimination. We promote blind CV. #J-18808-Ljbffr
