Descripción de la oferta
OverviewWe are looking for a person that would like to join us in Viking Assistance Torrevieja and together with us continue fostering a good and healthy culture.We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You\'ll become a part of a growing company where success hinges on strong teamwork. To excel in this role, we believe it\'s vital that you\'re a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.ResponsibilitiesTake big part in recruiting.Coaching and competence development.Assisting and coaching employees to provide top-notch service to our customersImplementation of new procedures, projects, and customers.Personnel responsibility administration such as time sheets, salary file, absence routines, updating/maintaining shift plan.Used to following service levels - KPIs and SLA\u2019s.Follow up on quality and deviations, plan and execute.Create and maintain instructions and operations manuals.Resource management, shift planning and maintenanceCovering for other Team leaders.Work closely with other departments within Viking Assistance Group.QualificationsYou have great experience from leadership or supervision within call centerSolid experience from customer service sectorYou have been a team leader before, or you would like to step up to become one.You speak and write fluent in NorwegianYou speak and write good English.You are experienced of changing environmentYou are able to switch from detail to helicopter perspective if necessary.You are experienced in recruitment.Who are you?You understand the importance of a strong company cultureYou can handle both operational as well as strategic thinking.You are good at prioritization and decision making in a hectic environment.You are good at working independently.You have a structured approach and get things done.You communicate well and have good people skills.You see solutions instead of problems and have a flexible mindset.You like working to develop teams and individuals.You are ready to collaborate cross countries.We offerA competitive salaryPC and mobile phoneFlexible work hours with rotationA very good work environment with great colleaguesDoes this sound like you? Then we are looking forward to hearing from you!Applicants will be reviewed ongoing and potentially called in for interview.All applications need to be written in English.Starting day: beginning of March.The position reports to Team Manager Norway.
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