Descripción de la oferta
ppAt Tiffany Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany Co.'s continued legacy. /p pThe Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. /p h3Responsabilities: SALES /h3 ul liManage and motivate the team to consistently achieve or exceed store sales target. /li liDrive client development activities among individual team members to cultivate new and existing clients. /li liDemonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. /li liDrive business through key product pillars and KPIs. /li /ul h3SERVICE /h3 ul liLead, model and coach based on client feedback. /li liProvide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times. /li liOptimize hospitality and store amenities to create unique experiences. /li liTake action on client feedback to improve client service. /li /ul h3TALENT /h3 ul liContinuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. /li liNetwork and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent. /li liSet and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results. /li liLeverage and utilize training and development offerings to effectively support growth and development to drive performance. /li /ul h3OPERATIONS EXCELLENCE /h3 ul liEnsure exceptional operational support to drive sales and service. /li liManage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. /li liEnsure compliance with all internal control procedures. /li /ul h3Required Qualifications /h3 ul liMinimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality). /li liProven track record in sales generation, managing the achievement of sales results. /li liProven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. /li liFlexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). /li liSpanish (Catalan) and English speaking abilities are mandatory, a third language is an appreciated plus. /li /ul h3Preferred Qualifications /h3 ul liA college/university degree. /li liGraduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. /li /ul /p #J-18808-Ljbffr
