Descripción de la oferta
Responsibilities:
Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshootingLa descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.Qualifications
Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field
Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferre
Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin
Hands-on experience xghoner in onsite installation, commissioning, or technical servic
Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre
Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team
Customer-oriented, proactive, and capable of working independently and driving problem resolution
Fluent in both Spanish and English as working language
Willingness to travel within Europe when require
Driving licence: Class B
