Descripción de la oferta
About CivitfunAt Civitfun, we develop SaaS solutions that digitize and automate key processes in the hospitality industry, such as online check-in, guest registration, and integrations with sales platforms.
Our growth requires organized and proactive administrative management to
ensure billing control and proper follow-up with clients.What are we looking for?
We are looking for a organized and solution-oriented profile to support administrative billing and collections follow-up.This role will be responsible for contacting clients to request payment dates, following up on outstanding invoices, updating internal dashboards, coordinating meetings between clients and internal teams, and preparing periodic reports based on the data managed.
This is a key position to ensure organization, visibility, and smooth communication between clients and internal teamTechnical Skills
Education in Administration, Business Administration, or related field.
Basic knowledge of billing and administrative processes.
Intermediate/advanced Excel skills (filters, tables, data lookups, and report preparation).
Proficiency in Office365 tools.
Experience with CRM tools (Pipedrive, HubSpot) or support platforms such as Zendesk is a plus.
Fluent Spanish and intermediate English (preferred).Operational Skills
Ability to follow up on outstanding invoices and update payment status in internal
dashboards.
Comfortable making phone calls and sending follow-up emails to clients.
Ability to manage calendars and coordinate meetings between clients and internal teams.
Maintain and update databases and administrative records.
Prepare periodic reports (weekly/monthly) on payment status, outstanding invoices, and activity tracking.Interpersonal Skills
Clear, professional, and respectful communication.
Ability to follow up persistently yet politely regarding payments.
Strong organizational skills and attention to detail.
Basic analytical ability to interpret data and present it clearly.
Proactive and solution-oriented mindset when handling administrative issues.
Good time management and task prioritization skills.
Key Responsibilities
Contact clients to request payment dates and follow up on overdue invoices.
Send payment reminders via email and phone.
Update invoice and payment status in internal dashboards.
Prepare periodic reports with tracking metrics (outstanding invoices, payment
commitments, collections progress).
Coordinate meetings between clients and the Customer Success or Finance teams.
Maintain updated client databases and administrative documentation.
Support the team with administrative tasks related to billing and account follow-up.
Identify basic issues and escalate them to the appropriate responsible team member when necessary.Profile that fits our team
Organized, consistent, and detail-oriented individual.
Positive and professional attitude when dealing with clients.
Ability to work with data and transform it into clear and useful reports.
Operational results-driven mindset.
Interest in growing professionally within a SaaS environment.What we offer
Join a growing team with real impact on internal organization and revenue processes.
Hands-on learning experience in administrative management and reporting within a SaaS company.
Direct interaction with clients and internal teams.
Opportunity for growth within the administration or finance area.
