Descripción de la oferta
ppMUST have IoT, Cloud based systems and smart hardware! /ph3About the Company /h3pOur client’s smart technology powers laundry operations across the globe, from laundromats and hotels to hospitals, universities, and apartment complexes. Their connected systems bridge the gap between cloud platforms and physical machines, offering real-time data insights, remote control, and a seamless user experience through web and mobile apps. /ph3The Opportunity /h3pWe are hiring two Field Technology Support Analysts, one based in Northern Europe and one in Southern Europe, to join a fast-growing support team. /ppThis is not a typical tech support role. You will be working with cloud-connected laundry systems where routers communicate directly with machines, and those machines talk to mobile and web platforms. You will diagnose, fix, and support these integrated systems both remotely and onsite across a wide range of commercial clients. /ppIf you thrive at the intersection of hardware, cloud, and customer service and enjoy solving real-world technical challenges in the field, this role is for you. /ph3Key Responsibilities /h3ulliProvide Tier 1–2 technical support for connected laundry systems including hardware, software, and cloud platforms /liliTroubleshoot IoT device issues including network connections, routers, gateways, and Wi‑Fi‑enabled machinery /liliSupport end users on web and mobile platforms, ensuring smooth system performance and a high‑quality user experience /liliTravel to customer sites across Europe to provide hands‑on diagnostics, training, and issue resolution /liliCollaborate with engineering and product teams to elevate and resolve complex technical problems /liliLog and track support issues using internal ticketing tools /liliDeliver onboarding, training, and documentation to empower users and reduce support needs /liliProvide field feedback to improve product development and support documentation /liliParticipate in occasional after‑hours and weekend support as needed /liliTravel requirement: up to 25–30 percent, mostly within Europe /li /ulh3Skills and Experience /h3ulliExperience in technical support, field service, or customer‑facing technology roles. /liliKnowledge of networking fundamentals such as IP configuration, Wi‑Fi troubleshooting, and local network setup. /liliFamiliarity with IoT, cloud-based systems, or smart hardware environments. /liliAbility to work across hardware, app, and software diagnostics. /liliStrong communication skills with the ability to explain technical issues to non‑technical users. /liliProactive and self‑motivated with strong problem‑solving abilities. /liliA degree or technical qualification in IT, Networking, Computer Science, or a related field is preferred. /liliFluent in English; additional European languages are an advantage. /li /ul /p #J-18808-Ljbffr
