Descripción de la oferta
About Amazon ROC (Relay Operation Centre): Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles at Amazon.
ROC (Relay Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. This organization also supports externalization of ROC capabilities to external shippers and vendors.
Along with tactical problem‑solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon’s transportation network and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Location: Bangalore, KA, IND.
Hours of Operation / Shift Timings: Rotational shifts (24×7, 365 days) to support NA and EU regions. We consider reasonable accommodations based on individual needs.
Medium of support: Multi‑mode (Voice and non‑voice).
Responsibilities
Inbound (IB) operations: manage the relationship with vendors, shippers, carriers, and Amazon sites to ensure freight is picked‑up on time and delivered at destination sites as per the appointment.
Outbound (OB) operations: manage the relationship between Amazon sites, carriers, carrier hubs, and shippers to ensure outbound trucks leave Amazon sites/Shipper origin sites on schedule to deliver customer orders.
Resolve any potential issues such as appointment bookings, reschedules, in‑transit disruptions, and weather‑impact situations occurring during the lifecycle of pick‑up to delivery.
Support tasks such as load scheduling, load cancellations, network capacity management, coordination with non‑Amazon transportation organizations (rail, sea), management of remote gate‑houses, equipment availability, and equipment maintenance.
Communicate with external customers (carriers, vendors/suppliers, shippers, drivers) and internal customers (Amazon sites, business teams, stakeholders).
Maintain high standards of quality and productivity in all transactions and conversations.
Understand the scope of problems and systematically elevate issues to the relevant owners, following through to closure.
Use Amazon internal tools, Microsoft Outlook, Word, and Excel for daily tasks.
Quickly assess the business impact of trends and make decisions that best serve customers and the organization based on available data.
Work within various time constraints to meet critical business needs.
Basic Qualifications
Bachelor’s degree in a quantitative or technical field such as computer science, engineering, or statistics.
Preferred Qualifications
Knowledge of Excel.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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