Descripción de la oferta
This is not only a customer support position. We’re hiring a Travel Concierge / Travel Manager who owns client outcomes , negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control . Your Mission You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip . You don’t just assist — you advise, negotiate, close, and deliver . What You Will Do Client Ownership (End-to-End) Lead direct conversations with clients (chat, email, calls) Clarify preferences, constraints, budgets, and expectations Guide clients toward the best-fit solution and close bookings Stay responsible for the trip before, during, and after travel Travel Design & Partner Negotiations Design complete ski & mountain travel packages: hotels & chalets transfers Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners availability & room allocation upgrades, perks, and added value for clients Compare multiple partner offers and select the best commercial and experiential outcome Maintain and grow long‑term partner relationships Commercial Thinking & Upsell Proactively suggest higher‑value or better‑fit options Increase booking value through relevance, not pressure Think in terms of experience quality, conversion, and margin Balance client satisfaction with commercial goals Manage bookings, confirmations, changes, and payments Handle exceptions and last‑minute changes calmly and independently Ensure accuracy, timelines, and zero loose ends Product & AI Contribution Identify recurring client needs, objections, and emotional patterns Feed insights into our AI‑powered travel assistant Collaborate with product and marketing teams to improve matching, conversion, and retention Who You Are You are not a customer support agent. You are closer to a travel advisor, travel manager, or concierge with commercial responsibility . You have experience in travel, hospitality, concierge, or luxury services You’ve handled partner negotiations (hotels, suppliers, DMCs, venues, etc.) You’re comfortable discussing prices, terms, and alternatives You take ownership instead of escalating problems You stay calm under pressure and enjoy autonomy Skills & Tools French, Spanish, or German — strong plus Confident with CRM systems, booking tools, Asana, Google Workspace, Notion, ChatGPT This Role Is NOT For Customer support or ticket‑based roles People without negotiation or sales responsibility Candidates who don’t want ownership over outcomes Why Join Us Build a premium travel product , not a mass OTA Work in a role with real commercial influence Be part of a fast‑scaling, international team Access to partner trips, internal testing travel, and industry perks #J-18808-Ljbffr
