Descripción de la oferta
Position Overview
WTTC is seeking a proactive and detail-oriented Website Manager to join our Strategic Communications team and take ownership of the organisations WordPress ecosystem.
This role is responsible for ensuring WTTCs websites remain secure, high-performing, accessible, and aligned with the organisations brand and business objectives. Working closely with Strategic Communications, Marketing, Events, Membership, Research, and external development partners, the Website Manager will oversee the day-to-day management of our digital platforms while continuously identifying opportunities to improve the user experience, optimise performance, and enhance operational efficiency.
This is not a pure web development role. Instead, we are looking for someone who enjoys maintaining, improving and evolving digital platforms, combining technical knowledge with strong organisational skills, attention to detail, and a service-oriented mindset. The successful candidate will act as the internal owner of our websites, ensuring they remain reliable, modern and capable of supporting WTTCs global activities.
The ideal candidate is comfortable working independently, managing multiple priorities, collaborating with both technical and non-technical stakeholders, and leveraging AI and modern digital tools to improve productivity and website management.
Key Responsibilities
Website Management & Governance
Own the day-to-day management and maintenance of WTTCs WordPress websites.
Maintain governance standards across all websites, including user permissions, publishing workflows and content management processes.
Manage themes, templates, plugins and site configurations following best practice.
Coordinate with external web development partners for complex developments, infrastructure improvements and major releases.
Monitor website health, identify issues proactively and coordinate resolutions.
Content & User Experience
Support internal teams with website content updates, page creation and digital publishing.
Ensure all content complies with WTTC brand guidelines and editorial standards.
Optimise website content for SEO, accessibility and user experience.
Review website performance regularly and recommend improvements to navigation, content structure and usability.
Maintain consistency across all digital properties.
Technical Management
Make front-end updates using HTML, CSS and JavaScript where appropriate.
Manage and evaluate WordPress plugins responsibly, ensuring compatibility and performance.
Troubleshoot technical issues across browsers, devices and operating systems.
Support authentication, user management and gated content functionality where applicable.
Work with analytics tools to monitor website performance and user engagement.
Collaboration & Continuous Improvement
Act as the primary internal point of contact for website-related requests.
Provide guidance and light training to colleagues using WordPress.
Work closely with Strategic Communications, Marketing, Membership, Events and external partners to deliver digital projects.
Identify opportunities to improve website processes through automation, AI and digital innovation.
Stay up to date with emerging WordPress, accessibility, SEO and web technology best practices.
Candidate Profile
The successful candidate will be a technically capable, organised and proactive web professional who enjoys balancing technical execution with stakeholder collaboration. They will have a strong sense of ownership, excellent attention to detail, and a commitment to delivering high-quality digital experiences.
They will be comfortable working in a fast-paced international organisation, managing competing priorities while maintaining a customer-focused approach to supporting internal teams.
Skills & Experience
Essential
Proven experience managing and maintaining WordPress websites.
Strong understanding of WordPress CMS architecture, including content types, taxonomies, user roles and publishing workflows.
Working knowledge of HTML, CSS and JavaScript, with the ability to confidently edit front-end code.
Experience working with WordPress themes and page builders, ideally Elementor Pro.
Understanding of website security, plugin management and WordPress best practices.
Knowledge of web accessibility (WCAG) principles and SEO fundamentals.
Experience using website analytics tools to monitor and improve performance.
Familiarity with user authentication and gated content within WordPress environments.
Strong problem-solving skills with the ability to troubleshoot website issues independently.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Strong organisational skills with the ability to manage multiple projects simultaneously.
High attention to detail and commitment to delivering quality work.
Desirable
Experience integrating WordPress with Salesforce or other CRM platforms.
WordPress development experience using PHP.
Understanding of UX/UI design principles.
Experience using Figma, Adobe Creative Cloud or similar design tools.
Knowledge of AI tools to improve digital workflows and productivity.
Previous experience working within a lean, fast-paced or international organisation.
What We Offer
Opportunity to work and influence decisions, within the worlds leading global organisation representing the Travel & Tourism sector.
Exposure to international projects, events and senior stakeholders.
Collaborative, multicultural and purpose-driven working environment.
Opportunity to influence the evolution of WTTCs digital presence.
Professional development, continuous learning and exposure to emerging digital technologies, including AI.
Competitive salary and benefits package.
