Descripción de la oferta
ppWe are the bIntelligent Internet Platform. /b We connect bPeople, Places /b and bThings /b anywhere, bmanaging Internet Performance /b better than anyone else, while providing bOne General Experience, /b giving bVisibility, Control /b and bSecurity /b through bexpereoOne. /b /ppExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises, wholesalecarrier partners and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. /ppAs a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment. /ppA Wholesale Junior Customer Success Manager at Expereo plays a pivotal role in overseeing the customer service experience of our major wholesale partners. You will provide service management support across multiple customers focusing on owning, managing and resolving issues. This role requires an action oriented, proactive approach to managing service operations, acting as a key liaison between customers, internal teams and global service providers. /ph3Responsibilities /h3pHere are how your day-today responsibilities of the role will look like, but are not limited to: /ppWorking in partnership with and supporting the Wholesale Account Management team: /pulliProvide short term service management to any Expereo Wholesale customer as needed, ensuring they stay informed and supported. /liliStep in when needed to take ownership of service issues, working with both the customer and internal teams to resolve problems quickly and effectively. /liliConduct regular service reviews (Monthly or quarterly) providing insights into service performance, improvement initiatives and future service enhancements. /liliTake ownership of complex service problems—such as billing discrepancies or high-fault-rate customer sites—and drive resolution through targeted improvement plans. /liliTrack service performance against agreed SLAs and KPIs, spotting issues early and fixing them. /liliAct as the customer advocate within Expereo, ensuring customer feedback and issues are addressed effectively across teams. /liliDrive operational efficiency by identifying opportunities for automation, process optimisation and continuous service improvement. /li /ulh3Requirements /h3pWhilst having worked in the Telecom and Networking sector before would be advantageous, it is not essential. We are looking for proactive, task orientated individuals who enjoy problem solving, are results driven and want to work in a fast moving, client facing environment. /pulliStrong analytical skills with ability to interpret data, identify trends and drive data-driven decisions /liliExperience of working across internal business processes and developing go to contacts/stakeholders is preferred. /liliA proactive and entrepreneurial mindset with a focus on continuous improvement. /liliSelf-starter, able to operate independently and take the initiative /liliProven experience of working within a client facing role is essential. /liliAbility to anticipate customer needs, proactively addressing concerns and ensuring long term satisfaction. /liliExcellent communication and stakeholder management skills, with the ability to interact at all levels of an organisation. (English with additional European languages a plus). /liliAbility to take on constructive feedback and integrate it into your daily tasks /liliFamiliarity with ITIL best practices and service management frameworks is advantageous. /li /ulh3Benefits /h3ulliPrivate Health Insurance /liliPension Plan /liliPaid Time Off /liliPerformance Bonus /li /ulh3Beyond the Job /h3pWe’re proud of our focus on as well as the passion we display for the communities where we live and work. /ph3EEO Statement /h3pExpereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition. /p /p #J-18808-Ljbffr
