Descripción de la oferta
Zendesk AdministratorYou will work closely with Marie and Karim, our Head of Operations Enablement and Ops Tool Manager, and join a team of around 20 people whose mission is to make operations scalable, efficient, and seamless for both internal teams and customers.Responsibilities- Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices.- Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support continued growth.- Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions.- Help to deploy and implement Zendesk features that fit internal needs.- Contribute to the Zendesk roadmap by prioritizing improvements, managing integrations with third‑party tools, and collaborating with Engineering teams to ensure long‑term scalability and reliability.- Continuously identify opportunities to improve processes, user experience, and operational efficiency within the Zendesk ecosystem.What You Can Expect- A high‑impact role with strong visibility across multiple business and operational teams.- The opportunity to shape and improve a strategic platform used daily by teams across several European markets.- A collaborative and international environment where operational excellence, ownership, and continuous improvement are highly valued.- A broad scope with opportunities to contribute to wider operational tooling and enablement initiatives over time.- Supportive leadership focused on autonomy, collaboration, professional growth, and knowledge sharing.About You- Strong hands‑on experience administering Zendesk in a complex and fast‑paced environment. Zendesk certification is a plus.- Comfortable designing and improving workflows, architecture, automations, and support processes at scale.- Structured mindset around governance, security, and operational reliability.- Effective collaboration with both technical and non-technical stakeholders and clear communication across different audiences.- Proactive, solution‑oriented, and comfortable managing multiple priorities in a dynamic environment.- Strong analytical and problem‑solving skills, with a continuous improvement mindset.- Fluency in English. French is a plus.We Value DiversityAt Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick—who knows? You may have the missing piece of the puzzle we’ve been searching for all along.#J-18808-Ljbffr
