**Location**- El Prat de Llobregat**Departament**Commercial**Reporting**Customer Service Team Leader Americas**Functions**:- Customer representative in the organization: intermediary service between customers and other departments of the company.- Creation of commercial offers in the system according to customer requirements.- Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until dispatch.- Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in contracts.- Management and follow-up of sample orders according to their typology.- Support and resolution of customer complaints, incidents and returns.- Consolidation of loads according to the orders in progress.- Creation and follow-up of customer contracts in the system. Periodic review.- Maintain and update the customer database in SAP.- Ensure proactive communication with clientele: deadlines, delays, stock availability, etc.- Handling and sending of specific product and order related documentation: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher ).- Comply with the regulations of prevention of occupational hazards in force in the company.- Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.**Education**:- Higher grade training cycle in Business, Tourism, Administration or similar.**Specific knowledge**:- Advanced level knowledge of the Office package.**Complementary knowledge**:- Knowledge of nomenclature of the sector of aromas / fragrances, chemical or similar.- Knowledge of SAP or other ERP.- Knowledge of International Trade (INCOTERMS).- Knowledge of international transport/export management.- Postgraduate degree in Perfumes and Fragrances, Market and Applications or Isipca.**Languages**:- Spanish: advanced.- English: advanced.- Other language: advanced (valued).**Skills**:- Orientation to external or internal clientele.- Responsibility.- Commitment.- Autonomy.- Problem solving.- Attention to detail.- Communication skills.- Teamwork.**Experience**:- More than 2 years of experience in a similar position.