Descripción de la oferta
ph3Business Context /h3pAs the Partner Operations Manager for Post‑Sales Support Supply Chain, you will be at the forefront of ensuring a seamless support experience for our customers. In this role, you will work closely with a strategic third-party partner responsible for insourcing and repairing parts, fostering collaborative relationships, and optimizing supply chain operations to deliver outstanding support services. Additionally, you will play a crucial role in internal communication, providing data‑driven updates and executive‑level presentations to management on the performance of our support operations. /ph3Main responsibilities /h3bStrategic Partner Collaboration: /bulliCultivate and manage relationships with our third‑party partner, ensuring alignment with our service standards and efficient resource allocation. /liliCollaborate on joint initiatives to streamline processes, enhancing overall efficiency and responsiveness. /li /ulbOptimization of Support Processes: /bulliLead initiatives to optimize processes within our support operations, reducing resolution times and upholding service standards. /liliImplement quality assurance measures to ensure the highest level of service delivery. /li /ulbEfficient Parts Sourcing and Inventory Management Optimization: /bulliWork closely with our third‑party partner to oversee logistics, inventory management, and service fulfillment, ensuring the timely availability of parts. /liliCollaborate with internal teams and external partners to maintain a responsive and efficient supply chain for post‑sales support. /li /ulbRepair Quality Assurance: /bulliAlign clear quality standards and benchmarks for support operations across different teams. /liliDevelop and implement quality assurance processes to monitor and evaluate service delivery. /li /ulbInternal Communication and Reporting: /bulliDevelop and implement a robust internal communication strategy to keep management informed about the performance of the operations. /liliUtilize key performance indicators (KPIs) and data‑driven insights to prepare regular executive‑level reports and presentations. /li /ulbData‑Driven Decision Making: /bulliUtilize key performance indicators (KPIs) and customer feedback to drive continuous improvement in post‑sales support operations, leveraging insights for informed decision‑making. /li /ulh3Key accountabilities /h3ulliTimely Resolution of Customer Issues: Ensure timely and effective resolution of customer issues through efficient collaboration with the third‑party partner and internal teams. /liliProcess Optimization: Implement process improvements that result in a measurable reduction in resolution times and enhanced overall efficiency. /liliCollaborative Relationship Management: Foster and maintain strong relationships with the third‑party partner, ensuring a collaborative and mutually beneficial partnership. /liliData‑Driven Decision Support: Provide actionable insights and recommendations based on KPIs and customer feedback to drive continuous improvement. /liliInternal Communication and Reporting: Develop and execute a comprehensive internal communication strategy, providing regular updates and executive‑level presentations to management on the performance of post‑sales support operations. /li /ulh3What are we looking for? /h3ulliRecent bachelor or master’s in engineering, Logistics, or related field. Master’s in supply chain operations will be valued. /liliWork experience is not required, but appropriate internships related to the job content would be a plus. /liliSolid knowledge in MS Office: Advanced skills in Excel. Knowledge of Power BI would be a plus. /liliFluent in English. /li /ulh3Personal skills and qualities /h3ulliSolid analytical skills /liliAttention to detail oriented. /liliStrong interpersonal and relationship‑building skills to effectively collaborate with internal teams and third‑party partners. /liliExperience in managing and fostering positive relationships with external stakeholders. /liliExcellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner. /liliLeadership skills with the ability to lead cross‑functional teams and drive collaborative efforts. /liliProblem‑solving skills with the ability to analyze situations, identify challenges, and propose effective solutions. /li /ulh3What we offer /h3ulliOpportunity to work in an international organization with colleagues coming from all over the world. /liliDiverse, continued internal growth and career opportunities, including HP’s own learning platform and LinkedIn Learning. /liliAn attractive benefits package: /liulliHealth Life insurance /liliLunch at reduced prices at our canteen / ticket restaurant vouchers /liliHP product discount /liliWork life balance / adaptable working hours. /liliWomen, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally. /liliWe also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day. /li /ul /ul /p #J-18808-Ljbffr
