Descripción de la oferta
At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. We seek a Genesys Cloud Software Engineer who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era. What will help you succeed: 5+ years of experience developing solutions in Genesys Cloud, including Architect flows and API-based integrations. At least 2 years of experience leading large-scale contact center initiatives and managing multiple stakeholders in enterprise environments. Solid knowledge of REST APIs, cloud infrastructure concepts (AWS), security basics, and scripting/programming languages like JavaScript or Python. Strong ability to analyze complex requirements, translate them into scalable technical solutions, and troubleshoot platform issues to ensure stability. Excellent communication, collaboration, and interpersonal skills with an analytical, procedural mindset and high attention to detail. Professional English proficiency (B2 minimum, C1 preferred) to effectively collaborate with global teams. Valuable experience with event-based integrations (EventBridge), conversational AI/bots, CRM systems (MS Dynamics), or Genesys/AWS certifications. This job can be filled in Spain. Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. #J-18808-Ljbffr
