Descripción de la oferta
EBRO is a growing automotive OEM focused on innovation, quality, and sustainable mobility. As part of our strategic expansion in the automotive industry, we are launching a Graduate Program designed to develop young talent and future professionals within our organization.Habilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta oportunidad, asegúrese de inscribirse hoy mismo.We are looking for a highly motivated graduate to join our After-Sales Department. This Graduate Program offers a structured development path where participants will gain hands-on experience in service operations, warranty management, customer support, parts management, and dealer network coordination.Key Responsibilities:Support the administration, validation, and monitoring of warranty claims, ensuring compliance with company policies and procedures.Assist in analyzing warranty performance indicators, claim trends, and dealer network results to identify improvement opportunities and cost-saving initiatives.Collaborate with technical, quality, and aftersales teams to support warranty investigations, product issues, and corrective action implementation.Monitor dealer warranty operations, providing support to ensure accurate claim submission and adherence to warranty standards.Analyze customer feedback, warranty data, and service KPIs to identify recurring issues and enhance customer satisfaction.Participate in projects related to warranty optimization, service quality improvement, and aftersales process efficiency.Support the development and implementation of warranty programs, service campaigns, and new aftersales tools across the dealer network.Prepare reports and presentations on warranty performance, claim analysis, and key aftersales metrics for internal stakeholders.Candidate Profile:Recently graduated with a Bachelor’s or Master’s degree (Engineering, Business Administration, Automotive Engineering, or related fields).Degree obtained within the last three years, in order to comply with the requirements for a Graduate / Training Contract under Spanish labor regulations.Strong analytical and problem-solving skills.Interest in the automotive industry and after-sales operations.Excellent communication and teamwork abilities.Spanish and advanced level of English. Additional languages will be considered a plus.Proficiency in Microsoft Office (Excel, PowerPoint).What We Offer:Structured Graduate Development Program.Exposure to OEM automotive operations.Mentorship and professional training. xcskxlj Opportunity to develop your career within a growing automotive company.
