Descripción de la oferta
pbExcelia /b is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide. /ppbJob Description: /b /ppWe are seeking a highly motivated bIncident Manager / Major Incident Manager /b to join our team. In this role, you will be responsible for coordinating critical (P1/P2) incidents across multiple service lots, ensuring rapid resolution while minimizing business impact. /ppbKey Responsibilities: /b /pulliCoordinate and manage P1/P2 incidents across all service areas /liliLead major incident war rooms and ensure effective collaboration /liliDrive escalation management processes and ensure timely resolution /liliCommunicate clearly and effectively with stakeholders during incidents /liliEnsure proper incident documentation and post-incident reviews /liliWork closely with technical teams to restore service as quickly as possible /liliIdentify opportunities to improve incident management processes /li /ulpbRequired Skills Qualifications: /b /pulliStrong experience in critical incident management within 24x7 environments /liliProven ability to lead cross-functional teams under pressure /liliStructured and effective communication skills /liliSolid knowledge of ITIL Incident Management processes /liliExperience managing high-impact incidents in complex production environments /li /ulpbPreferred Qualifications: /b /pulliExperience in large-scale, multi-vendor environments /liliStrong problem-solving and decision-making skills /liliAbility to remain calm and focused in high-pressure situations /li /ul pIf you are passionate about managing critical situations, leading teams under pressure, and ensuring service continuity, we would love to hear from you. /p
