Descripción de la oferta
Excelia is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide.¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación.Job Description:We are seeking a highly motivated Incident Manager / Major Incident Manager to join our team. In this role, you will be responsible for coordinating critical (P1/P2) incidents across multiple service lots, ensuring rapid resolution while minimizing business impact.Key Responsibilities:Coordinate and manage P1/P2 incidents across all service areasLead major incident war rooms and ensure effective collaborationDrive escalation management processes and ensure timely resolutionCommunicate clearly and effectively with stakeholders during incidentsEnsure proper incident documentation and post-incident reviewsWork closely with technical teams to restore service as quickly as possibleIdentify opportunities to improve incident management processesRequired Skills & Qualifications:Strong experience in critical incident management within 24x7 environmentsProven ability to lead cross-functional teams under pressureStructured and effective communication skillsSolid knowledge of ITIL Incident Management processes xcskxlj Experience managing high-impact incidents in complex production environmentsPreferred Qualifications:Experience in large-scale, multi-vendor environmentsStrong problem-solving and decision-making skillsAbility to remain calm and focused in high-pressure situationsIf you are passionate about managing critical situations, leading teams under pressure, and ensuring service continuity, we would love to hear from you.
