Descripción de la oferta
Company OverviewEstablished in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries.We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that supports our multi-country payroll outsourcing and Employer of Record (EOR) services. Powered by tech and driven by data, we help companies automate HR processes, ensure compliance, and provide workforce insights.With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams.Role Descriptions:We are seeking an experienced Service Delivery Consultant to manage and deliver Germany Employer of Record (EOR) and Global Payroll Outsourcing (GPO) services. This role is highly client-facing and requires strong operational expertise, regulatory knowledge, and the ability to perform in a fast-paced, competitive environment.The successful candidate will act as a trusted partner to clients, ensuring compliant, timely, and high-quality payroll and employment services while maintaining strong client satisfaction and retention.Key ResponsibilitiesService Delivery & Operations
- Manage end-to-end EOR and GPO service delivery, including payroll, statutory compliance, and employee lifecycle administration in EU.
- Ensure accurate and timely payroll processing in compliance with labour law, tax, and social security regulations in EU.
- Coordinate with internal payroll, HR, finance, and external vendors (e.G. tax advisors, authorities).
- Proactively identify and resolve payroll, compliance, and operational issues before they escalate.Client Management
- Serve as the primary point of contact for assigned clients, maintaining strong, professional relationships.
- Provide clear, confident guidance to clients on Germany employment, payroll, and compliance matters.
- Manage client expectations effectively, especially in complex or high-pressure situations.
- Support client onboarding, transitions, and ongoing service improvements.Compliance & Risk Management
- Monitor changes in various EU employment, payroll, and social security regulations and assess impact to clients.
- Ensure documentation, controls, and processes meet internal governance and audit standards.
- Escalate risks, non-compliance, or exceptions in a timely and structured manner.Performance in a Competitive Market
- Deliver consistent, high-quality service while managing multiple clients and tight deadlines.
- Demonstrate commercial awareness, balancing service excellence with cost efficiency.
- Contribute to process improvements, standardisation, and scalability of Germany services.Required Experience & Qualifications
- Minimum 2 years of hands-on experience in EOR, or GPO service delivery.
- Strong practical knowledge of any EU countries’ payroll, labour law, social security, and statutory filings.
- Prior experience in a client-facing role, managing international or multinational clients.
- Proven ability to operate independently in a fast-paced, competitive environment.
- Experience working in a regional or global payroll / HR services provider is highly preferred.Skills & Competencies
- Excellent client communication and stakeholder management skills.
- Strong attention to detail with a structured, solution-oriented mindset.
- Ability to handle pressure, competing priorities, and critical payroll timelines.
- Commercially aware and cost-conscious while maintaining service quality.
- Fluent in English, Chinese and any foreign language skills are a strong advantage.
- Hands-on experience with any payroll systems will be a strong advantage.Location & Work Arrangement
- Role can be based in Spain or anywhere within the EU.
- Remote or hybrid working arrangement, subject to business needs.
