Descripción de la oferta
The Team Leader Sales – Benelux is responsible for maximizing sales performance for both Netherlands and Belgium market, ensuring consistent delivery of sales KPIs, and driving high‑quality customer interactions across the Benelux markets. The role includes daily team management, coaching, sales development, performance analysis, and maintaining a motivated and effective agent group. The Team Leader ensures adherence to procedures, drives upsell and cross-sell performance and plays a key role in continuous process improvement and communication between teams.
Key Responsibilities
Sales Performance Leadership:
Drive team performance to reach sales KPIs: conversion rate, X-sell, handling rate, quality scores, and revenue targets.
Monitor daily and weekly sales results, identifying trends, risks, and opportunities.
Implement sales strategies and challenges to improve KPIs and agent motivation.
Conduct regular call listening sessions focusing on sales techniques, objection handling, client reluctance, and cross‑selling opportunities.
Prepare and communicate monthly incentives, ensuring fairness and accuracy.
Team Management & Development
Work closely with EuPlanning to review daily schedules, manage absenteeism, approve holidays, ensure adherence procedures and logging of computer problems, as well as compliance with all HR procedures.
Conduct monthly 1‑2‑1 performance reviews, providing clear feedback using KPIs and call audits.
Deliver ongoing coaching focused on sales behaviours, quality, customer experience, and compliance.
Support agents experiencing work or personal challenges with appropriate coaching and guidance.
Ensure all agents have access to updated training, tools, and resources.
Operational Excellence
Manage queues and workload to meet handling rate targets and SLAs.
Ensure agents follow procedures and quality standards consistently. (Adherence and procedures)
Work closely with Quality, Training, and Operations Management to implement improvements.
Proactively report weekly performance, achievements, and challenges to the Operations Manager.
Suggest process improvements to enhance operational efficiency and customer experience.
Collaboration & Communication
Maintain strong communication with internal departments to support seamless customer service and sales performance.
Participate in cross-functional meetings and support strategic initiatives impacting the Benelux markets.
Provide upward communication regarding risks, team concerns, or operational blockers.
Compliance & Work Standards
Ensure all sales activities comply with regulatory and company guidelines.
Maintain a high‑quality work environment encouraging accountability, integrity, and performance excellence.
Complete ad‑hoc tasks as assigned, meeting deadlines and required standards.
Person Specification
Skills
Strong first-line supervisory skills with the ability to lead, motivate, and develop a high-performing insurance sales team.
Highly organized with a flexible, solutions‑focused approach to managing daily operational demands.
Confident in producing accurate statistics, performance reports, and insights for the Department Manager.
Fully capable of carrying out all responsibilities expected of a Team Leader within a regulated insurance sales environment.
Knowledge
Excellent understanding of business targets, sales KPIs, and the drivers of performance within an insurance contact centre.
Strong working knowledge of company systems such as CRM, and other internal platforms.
Competent user of Microsoft Office applications, particularly:
Excel (spreadsheets, reporting, analysis)
Outlook (professional communication)
PowerPoint (presentations and performance reviews)
Power BI
Experience
At least 2 years of proven experience leading a sales team in a target‑driven sales environment, ideally within insurance or financial services. Must be able to demonstrate how you have led a team (performance and performance management) including what you have done and how you have executed.
What do we offer you?
Permanent contract with a 3‑month probation period.
Working hours: 40 hours per week, Monday to Friday, from 9:00 to 18:00 (with a 1‑hour lunch break).
26 days of annual leave + 7 additional days (in line with the insurance collective agreement).
Competitive salary, aligned with the market, plus very attractive and achievable incentives based on results.
Equipment provided for remote work (laptop, headset, HDMI/USB adapter).
Hybrid model if you live in the Community of Madrid (2 days per week in the office, the rest remote).
Fully remote if you live outside the Community of Madrid.
Free private health insurance after one year with the company.
130€ paid at the end of the month in your payslip for the purchase of additional ergonomic equipment if needed (one‑time payment).
Free insurance policy for employees (you can insure one household appliance or your mobile phone at no cost).
Opportunity to join language classes, wellbeing activities, and various training sessions.
Free employee assistance programme (legal advice, social resources, personal finance, psychology, etc.).
Flexible compensation for training, childcare, and more.
Free coffee and fruit in the office.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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