Descripción de la oferta
Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and dedication.Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.We are seeking acustomer-focused and detail-oriented Customer Care Specialist to cover our weekend shifts . This role will champion the customer experience across our digital products, ensuring that every interaction reflects our mission:making life easier for travelers .In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively.You’ll be responsible for handling customer inquiries, resolving issues, and delivering personalised solutions, while consistently representing our brand with professionalism and empathy.Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution.You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.Ready to make a difference, one customer at a time?MissionDeliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.Key activities / responsibilities to performEnsure customer satisfaction and provide professional customer support.Know our products inside and out to understand customer needs and recommend suitable solutions.Communicate with customers through different channels (email, chat, voice) and provide information about the company’s products and services.Go the extra mile to engage customers.Offer information about coverage and pricing to prospective customers.Respond promptly to customer inquiries.Provide feedback to the management team regarding:Efficiency of customer service toolsNew customer needsOpportunities to improve the website/App value propositionLiaise with other departments and provide support when needed.Claims SupportCollect all customer information required to open claims with the insurance company.Follow up on open cases.Resolve claims, doubts, and incidents for our travelers.RequirementsThe following language combinations is required:Native-level Portuguese skills and fluent SpanishAt least3 years of experiencein a similar role (Remote Customer Care in the Travel and/or Insurance industry).Ability to multitask (email, chat, voice).Strong communication skills, both verbal and non-verbal.Friendly attitude and willingness to assist others.Ability to thrive in a fast-paced work environment.Strong problem-solving and critical-thinking skills.ScheduleFull TimeTwo weekdays off, Wednesday and Thursday.100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too).* We can only consider candidates who areSpanish residentswith the legal right to work in Spain.Possibility to evolve alongside the growth of Heymondo. xcskxlj Competitive annual salary + variable based on your performance.#J-18808-Ljbffr
